Services

iDalko can help to set up Atlassian products the right way, the first time. Installations and upgrades are critical steps in providing the right environment for your team.

Activities include:

• Application installation
• Database configuration
• Plug-in installation and configuration
• Work-flow configuration
• Server administration set-up and documentation
• Backup and restore, set-up and validation.
• User Management and integration into external directories
• Security check (OS and Application level)
• Documentation

Atlassian releases new versions of their tools at a high rate. For highly customized environment, such an upgrade might be a daunting tasks, as the upgrade process requires a step by step approach with many checkpoints.

A typical upgrade project includes

1. Define upgrade acceptance criteria.
2. Setting up a test environment
3. Perform an upgrade on the test environment
4. Run the acceptance criteria
5. Perform the upgrade on the production environment during office downtime
6. Run the acceptance criteria
7. Document the upgrade.

Of course this approach depends highly on the actual situation on site.

Atlassian applications offer a potentially bewildering array of features and customization points.
iDalko can customize your Jira or Confluence environment to fit your needs. Our in-depth knowledge and experience in software delivery allows us to take capabilities to the next level for your organization.

Activities include:

• JIRA Project customizations (work-flows, schemes, ...)
• Integration of Jira with external systems (ie. for the purpose of invoicing).
• Confluence theme customization using Adaptavist Theme Builder.
• Setup of advanced templates for structured data entry using scaffolding plug-ins
• ...

Achieving quality in service requires an equal disciplinary approach as required for software development. Out of our experience with agile methodologies such as test driven approaches, work in small increments, scrum for change management and short release cycles, we distilled a unique methodology which allows you to reap the benefits of agile development.

We call this methodology DUC.A.T.I, which stands for

• Detailed Use Cases
• Acceptance criteria
• Test
• Integration (the continuous approach)

We use the tools of Atlassian ourselves for project follow-up and reporting.