Key updates of Atlassian products 2019 (what you should know)


Atlassian Updates

It seems like every year Atlassian is getting bigger and bigger. And this year will be no different.

To keep up with the changes I’ve summarized all the updates we’ve received so far. Enjoy!

1. The Atlassian Cloud service is getting bigger and better

Atlassian loves the cloud.

And with 85% of customers using Atlassian’s cloud products, it seems like they do too. As elsewhere, there’s plenty of change happening for the better here.

User limits for Atlassian Cloud products have recently been increased to 5,000. But the company has already launched an early access program for a 10,000-user cap.

Cloud Premium, meanwhile, comes with 24/7 support, unlimited cloud storage and a 99,9% SLA. As well as the new Advanced Roadmaps feature. This allows teams to break Epics into their constituent parts and to get a prediction of the product release date based on the team’s previous work.

Atlassian has also doubled the number of AWS regions. It handles globally, adding Frankfurt, Singapore and Sydney to provide a performance boost for users around the world.

And to ease the transition to cloud, there’s the new Atlassian Cloud Migration Center. Which can help shift users, groups and spaces. And sits alongside specialized migration assistants that serve Jira Software Cloud and Confluence Cloud.

Lastly, encryption at rest has been enabled for Atlassian Cloud customers. Making the cloud that bit more secure.

2. Jira 8 has landed

Jira Software Server 8 is live for Jira Core, Jira Software, and Jira Service Desk.

Here is a more detailed overview by the Atlassian team:

In a nutshell, this version comes with improved performance, and significantly updated UX and revamped workflows.

Other notable features include:

  • Customizable batch email notifications
  • Enhanced project configuration options
  • Improvements to how custom field lists are displayed
  • A native mobile app, which allows you to manage boards and backlogs and create and edit issues from your smartphone

3. Atlassian Data Center is getting enhancements as well as new features

Atlassian Data Center has also been getting some attention.

And work has been done to enhance both the infrastructure and product performance. Meaning that JQL loads 31% faster and agile boards load twice as fast in Jira Software 8.0.

Similar updates for Jira Service Desk Server have also made a range of operations far faster. Such as accessing queues and customer pages.

Some new features include:

  • A new mobile app for Jira Server and Data Center
  • CDN support for Bitbucket Confluence, Jira Service Desk Data Center and Jira Software. Meaning users can choose any CDN they want.
  • Rate Limiting for Bitbucket, Jira Service Desk Data Center and Jira Software
  • Issue Archiving for Jira Service Desk Data Center and Jira Software
  • Smart Mirror Farms for Bitbucket Data Center
  • New and enhanced AWS templates and Azure templates
  • Crowd Data Center enables license and permission management for multiple instances
  • And other new features include Git LFS file locking, a commit history and code insights for pull requests

4. Updates on Confluence

First off, there are a number of changes on their way for Confluence. Which are designed to make the editor experience more visual. Meaning that content is easier to organize and to offers richer, more powerful analytics tools.

  • You can now use slash commands (adding tables, emojis and images with a keystroke)
  • New templates are on offer
  • Pages have been redesigned for better visuals
  • Content organization has been enhanced with improved navigation and search
  • Accessibility has been augmented with new people and team profiles
  • And there’s now the option to drag and drop items

There’s also an additional piece of good news: Atlassian announced its purchase of Good Software. Which makes Analytics for Confluence, one of Confluence’s most popular third-party apps.

These tools are now getting built into Confluence. Helping teams and admins to get data on how the platform is actually being used – and hence offering some valuable insights.

5. AgileCraft is now Jira Align

Following another buy-out, AgileCraft is being welcomed into the Jira family. Bringing together the all-in-one agile management suite with world-class software dev/task management tools.

This also comes with a name change: it’s now Jira Align.

Jira align

According to Atlassian, it will “help large organizations scale the benefits of agile teamwork more widely across their companies”. And it should help enterprise businesses to better coordinate teams and initiatives.

5. The new and improved Jira Ops

Atlassian acquired OpsGenie for no less than $295 million.

Built upon this new technology, they developed a brand new product: Jira Ops.

Jira Ops will help enterprises fix technical issues faster, taking the role of a sort of “incident command room”.

And since its September acquisition, it has seen a number of enhanced incident management capabilities being developed.

Teams will be able to connect the tool with other alerting platforms. This will automatically create the incident dashboard whenever crucial bugs or problems are detected.

Opsgenie is now integrated with the Atlassian product line. Connection to the Atlassian identity system means that user accounts are portable and synchronizable across Atlassian products.

Meanwhile, a new user interface makes Opsgenie a visual fit for Atlassian. As well as making it simpler and easier to navigate.

Other features include:

  • A two-way integration with Jira Software which enables tickets to be created automatically or manually. Making it fast and easy to report and manage incident alerts. Jira Cloud users can also get themselves Opsgenie account direct from the Site Administration settings.  
  • Opsgenie Actions: a new tool that enables users to automatically trigger tasks on third-party platforms using the Opsgenie console or mobile app. This makes it simple to resolve incidents where a predictable, routine response is needed. For example, automatically restarting an AWS EC2 instance.
  • Opsgenie Timeline: which provides a centralized record for incidents, as well as Timeline and Postmortem reports.
  • The Statuspage services integration: which provides information on the status of third-party services, so alerts can be set to detect critical failures and issues can be identified fast. Opsgenie Edge Connector (OEC), meanwhile, enables secure, two-way integration of systems that cannot be accessed via the internet.
  • And the Opsgenie Incident Command Center is now also integrated with Slack. So you can chat and track conversations within Opsgenie.
  • Opsgenie also now comes with Edge Encryption. So you can use private encryption keys for data before it leaves your internal environment, keeping alert details and user data secure.

6. Atlassian aims to be 100% renewable by 2025

And that’s not all. Atlassian is even doing its bit for the environment and has stated an explicit commitment to fighting climate change.

The company aims to entirely power its systems and datacenters with renewable energy before 7 years are over.

What’s more, it’s joined RE100, a group of global businesses with the same goal.

The future’s bright!

7. Jira Service Desk gets augmented

Improvements to Jira Service Desk are geared at helping teams do more with less, driven by customer self-service.

Jira Service Desk Updates

Offering a powerup for support teams, the newly redesigned help center streamlines users towards accessible knowledge base articles. Helping them quickly and easily solve issues on their own.

Meanwhile, articles can be edited directly from the Service Desk and display counts can help to red flag potential product troublespots.

There are also new asset management integrations with Device42, Insight by Riada, and Oomnitza on offer. These allow users to select assets when submitting a request, making the process faster and simpler for the support team.

The Service Desk also benefits from the Jira Service Desk for Mobile app. Using the app, agents can reply to customers, post internal comments and assign & transition issues.

Jirs Service Desk for mobile updates

Being able to plug the app into Jira Cloud means that it’s simple for the team to be kept informed in real time.


I really feel Atlassian is stepping up their innovation initiatives, only just enough for everybody to keep up.

Taking in the big picture, Cloud is clearly front and center.

But Datacenter is also getting clear enhancements to both the infrastructure and product performance.

Jira Ops has opened up an incident command room for enterprise clients.

Jira align is launched with the acquisition of AgileCraft.

Confluence has been getting a power-up with the updates to the editor and analytics tools.

And Atlassian steps up for the environment by joining RE100 and dedicating itself to 100% renewable energy by 2025.

Clearly, it’s an exciting time to be part of the Atlassian ecosystem.

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