Key updates of Atlassian products 2019 (what you should know)

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Atlassian Updates

It seems like every year Atlassian is getting bigger and bigger. And this year will be no different.

To keep up with the changes I’ve summarized all the updates we’ve received so far. Enjoy!

1. Slack is coming to Atlassian

Atlassian made another big announcement with Stride late 2017, their new and improved messaging tool.

This seemed to instantly generate a lot of buzz with TheNextWeb even calling Stride the Slack-killer.

But then, something BIG happend.

Atlassian announced a partnership with Slack, The very competitor they were set to lock horns with in the first place.

Slack acquires the IP of HipChat and Stride and Atlassian will be removing their messaging tools altogether, effectively getting replaced by Slack.

Atlassian will continue to offer support for HipChat and Stride till everything will be shut down February 2019.

Here is a quick overview of what you should now:

In the meantime, Slack apps are available for Jira, Confluence, Bitbucket and Trello.

2. Jira 8 has landed

Wait no more because the Jira Software Server 8 early release is here for Jira Core, Jira Software, and Jira Service Desk.

The full release is expected to land in late 2018 and will feature a variety of underlying changes (including upgrades for Guava, Lucene and Spring).

Here is a more detailed overview by the Atlassian team:

In a nutshell, the new version comes with improved performance, and significantly updated UX and revamped workflows.

Other notable features include:

  • Customizable batch email notifications
  • Enhanced project configuration options
  • Improvements to how custom field lists are displayed
  • A native mobile app, which allows you to manage boards and backlogs and create and edit issues from your smartphone

3. The launch of Jira Ops

Atlassian acquired OpsGenie for no less than $295 million.

Built upon this new technology, they developed a brand new product: Jira Ops.

According to Atlassian, Jira Ops will help enterprises fix technical issues faster, taking the role of a sort of “incident command room”.

Teams will be able to connect the tool with other alerting platforms. This will automatically create the incident dashboard whenever crucial bugs or problems are detected.

4. Trello is Fully Integrated

Trello, is now fully integrated in the Atlassian product stack.

In case you’re not familiar with Trello, it’s a project management tool for both individuals as well as teams. The core strength of Trello is its visual approach to boards with cards.

trello boards

If you haven’t tried it yet, you should really check it out. Like Michael Pryor said: Trello is like project boards with superpowered post-it notes. I paraphrased that.

Secondly, from now on Trello is also available as a desktop app.

As a third nite, you can power up Trello with other great Atlassian products. Like Jira, Bitbucket, Confluence or Hipchat. The following is an example gif of a Bitbucket integration:

trello bitbucket integration

Note, here you can find 8 reasons why Bitbucket is better than Github.

And it doesn’t hurt Atlassian has adopted Trello’s pet dog, Taco!

trello taco

5. Cloud products come first

Atlassian is all-in on cloud, which is first in line for upgrades and software updates.

Cloud integration is available for all tools.

And to further boost its status in enterprise, Atlassian has increased maximum user caps for cloud. With applications now supporting 5,000 users and performance index improvements for both Jira (at 25%) and Confluence (20%).

There are also multiple new data-centers across Europe and Asia, sited in Ireland, Germany, Singapore and Australia.

Cloud tools were made GDPR compliant in time for the May 25 deadline. And Jira and Confluence also received multiple ISO certifications, while Jira, Confluence and Bitbucket are all now SOC 2 Type II certified as well.

6. Atlassian writes the Roadmap

As part of the process of modernizing the Jira UI and user experience, Atlassian has released a new product roadmaps feature for cloud.

Jira roadmaps

The tool provides a top-level view of tasks. It illustrates how they connect and combine and grants the overall picture of the organization’s project roadmap.

The roadmap will be particularly valuable to enterprise businesses. With multiple teams working on projects at any one time, and will feature in all future releases.

All in all, it should make Jira a stronger competitor against Scaled Agile Framework apps.

7. Atlassian Access for native user management in cloud

Atlassian recently released Atlassian Access.

This is a new tool which enables native user management across all Atlassian’s cloud offerings, right from a single command center.

It comes equiped with:

  • SAML single sign-on
  • Enforced two-step verification
  • Password policies
  • Priority Support

Atlassian Access

Atlassian Access enables you to manage users and control access across your Atlassian cloud ecosystem.

Furthermore, Access is integrated with Okta and Microsoft Active Directory to enable automated user provisioning straight from your user directory.

All of this should make scaling extremely simple.

As a side note, the tool will soon also cover Trello.

8. Confluence gets an upgrade

Confluence has been given an overhaul with a number of new features as well as some major enhancements for the user experience.

It’s now much easier to manage tables.

And columns and rows can be painlessly added, resized and moved around to achieve whatever you need.

Tables Confluence

You can also edit attachments directly from within Confluence itself. This saves you the need for moving off the platform. Which makes it that bit easier to keep everything in synch.

On the Server side of things, search has been completely rebuilt. Meaning it’s far simpler to filter.

Search in Confluence

Meanwhile, on Cloud, the UX has received a variety of improvements, including upgrades to layouts, templates and toolbars.

And that’s not to forget the cloud integration with Slack!

For admins, there’s also the Read-Only setting. Meaning that absolutely no user downtime is needed when upgrades are set live.

9. Jira Service Desk gets augmented

Improvements to Jira Service Desk are geared at helping teams do more with less, driven by customer self-service.

Jira Service Desk Updates

Offering a powerup for support teams, the newly redesigned help center streamlines users towards accessible knowledge base articles. Helping them quickly and easily solve issues on their own.

Meanwhile, articles can be edited directly from the Service Desk and display counts can help to red flag potential product troublespots.

There are also new asset management integrations with Device42, Insight by Riada, and Oomnitza on offer. These allow users to select assets when submitting a request, making the process faster and simpler for the support team.

The Service Desk also benefits from the Jira Service Desk for Mobile app. Using the app, agents can reply to customers, post internal comments and assign & transition issues.

Jirs Service Desk for mobile updates

Being able to plug the app into Jira Cloud means that it’s simple for the team to be kept informed in real time.

10. Bitbucket is modernizing code review

Pull requests in Bitbucket Cloud are another area that is getting a thorough review.

Atlassian Bitbucket Upgrades

The pull request interface and UX has been completely reworked.

The new format is intended to enable simpler collaboration and navigation, with a code-first approach, connecting reviewers with the information they need as quickly as possible.

Testing indicates this should see significantly faster turnaround for reviews, with a 21% reduction being observed in time-to-approve.

Meanwhile, Bitbucket Deployment enables teams to stay updated on progress, without even needing to log in to the tool.

And finally, new Bitbucket diagnostic tools enable admins to get a clearer picture of events and alerts issued across the system.

11. Bitbucket Pipelines gets integrated with Jira Software

Bitbucket Pipelines is now integrated with Jira Software. Meaning that engineering teams now have end-to-end transparency all the way from development through to release.

The integration means that it’s now easy to track which Jira Issues are connected with a deployment on the Bitbucket Deployment dash. And to pull up all the information you need.

This integration is set to be enhanced further with Bitbucket build and deployment status also being accessible from Jira.

Traceability will be provided across the development process for the entire team.

This includes non-technical staff, who will be able to call up precisely what is being built, what is being tested and what is already live.


I really feel Atlassian is stepping up their innovation initiatives, only just enough for everybody to keep up.

Taking in the big picture, cloud is clearly front and center.

In the meantime, we’re seeing continuous improvement across the Atlassian ecosystem, from Roadmaps through to the enhanced Service Desk functionality.

Jira Ops has opened up an incident command room for enterprise clients.

Atlassian Access has made cross-organizational management ever easier.

And Bitbucket is making code review faster and integrating more closely within the wider workflow.

True, HipChat is dead – but by sacrificing it, Atlassian have opened up far deeper inroads into Slack. Connecting the hippest piece of business software out there with its portfolio of powerful task management tools that we know and love.

Clearly, it’s an exciting time to be part of the Atlassian ecosystem.

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