Customer Success Manager

LOCATION: Europe  COMMITMENT: Full-time   DESIRED START: Immediately


We are iDalko, a leading software consultancy firm, and we're seeking a dynamic and motivated Customer Success Manager to join our team. The ideal candidate is someone who is passionate about building and maintaining strong relationships with customers, has excellent communication skills in Dutch, French, English are a plus, and is based in Belgium.

As a Customer Success Manager, you'll be in charge of making sure our customers are satisfied with our services. You'll work closely with them, providing support and solutions to any challenges they face. And you'll be the bridge between our sales and technical teams, helping to identify opportunities for growth.

Here are some of the things you'll be doing:

  • Developing and maintaining strong relationships with customers
  • Identifying and resolving customer issues and concerns
  • Providing ongoing support and training/demos to customers
  • Collaborating with sales and technical teams to identify opportunities for growth
  • Monitoring and analyzing customer data to ensure customer satisfaction
  • Creating and implementing customer success plans
  • Communicating with customers through various channels, including phone, email, and video conferencing

What we are looking for : 

  • Excellent communication and interpersonal skills in Dutch, French and English are bonus points!
  • A proven track record of building and maintaining strong customer relationships
  • Strong problem-solving and analytical skills
  • The ability to work independently and as part of a team
  • Experience in customer success, account management, or a related field
  • Knowledge of Atlassian, or any other service we propose is a plus!

What's In it for you?

  • Work from a spectacular office in the hip South of Antwerp, or enjoy the freedom of working remotely.
  • Get equipped with top-notch IT gear for maximum efficiency and productivity.
  • Join our cozy, tight-knit team of around 100 people and experience our transparent and open company culture.
  • Improve your written and oral English skills every day, as we communicate primarily in this international language.
  • Enjoy the perks of attending conferences, seminars, and other learning opportunities that will help you grow professionally, and travel on business trips if required.
  • Earn an attractive salary and other benefits that will make you feel valued and appreciated.
  • Hang out in our comfy and multicultural company kitchen, get fit in our gym, play darts with your colleagues, and meet some of the most legendary people in the industry if you decide to come to the office.

But why should you work with us, you ask? Well, for starters, we're a vibrant and diverse community of professionals from different cultural backgrounds. We believe that our multiculturalism is one of our greatest strengths, and it allows us to approach challenges from different perspectives and provide tailored solutions to our clients' unique needs.

As a Customer Success Manager at iDalko, you'll be working with a team of experts who value creativity, collaboration, and excellence. We'll empower you to take ownership of your role, build meaningful relationships with our clients, and help shape the direction of our company.

We're committed to investing in your professional growth and development, offering ongoing training, mentorship, and opportunities to work on cutting-edge projects that will challenge and inspire you.

So, if you're ready for a challenging and rewarding career with a company that values your unique perspective and celebrates your achievements, come join our team!