Customer Success Manager

LOCATION: Berchem,BE   COMMITMENT: Full-time   DESIRED START: Immediately

Are you a dynamic and results-driven marketing professional who thrives on building lasting customer relationships? Idalko, a cutting-edge software solutions provider based in Berchem, is seeking a talented Customer Success Marketer to join our innovative team. If you’re passionate about driving customer engagement, fostering loyalty, and shaping exceptional experiences, we want to hear from you!

About Us:

Idalko is a forward-thinking technology company that specializes in delivering top-tier software solutions to businesses across various industries. Our commitment to innovation and excellence has positioned us as a market leader in our field. As a Customer Success Marketer, you’ll play a pivotal role in enhancing customer satisfaction and elevating our brand reputation.

Key responsibilities:

  • Customer Engagement: Develop and execute customer-centric marketing campaigns and strategies that resonate with our diverse customer base. Collaborate cross-functionally to ensure alignment with sales, support, and product teams.
  • Relationship Building: Nurture strong relationships with existing customers through personalized communication, anticipating their needs, and identifying opportunities for upselling and cross-selling.
  • Customer Advocacy: Identify and cultivate customer advocates who are willing to share their success stories and experiences. Leverage these testimonials to create compelling content that highlights the value of our solutions.
  • Retention Initiatives: Create targeted initiatives to increase customer retention and minimize churn. Analyze customer data and feedback to proactively address challenges and opportunities.
  • Loyalty Programs: Develop and manage loyalty programs that incentivize ongoing engagement, referrals, and repeat business. Monitor the effectiveness of these programs and iterate based on performance metrics.
  • Feedback Loop: Act as a bridge between customers and internal teams by gathering feedback, insights, and suggestions. Utilize this information to drive product improvements and enhancements.
  • Content Creation: Produce engaging and informative content, including blog posts, case studies, webinars, and videos, to educate customers about product updates, best practices, and industry trends.

What we are looking for:

  • Bachelor’s degree in Marketing, Business, or a related field. Advanced degrees are a plus
  • Proven experience in B2B marketing, customer success, or account management roles.
  • Strong understanding of customer-centric marketing principles and strategies.
  • Exceptional communication skills, both written and verbal.
  • Analytical mindset with the ability to derive insights from data to guide decision-making.
  • Proficiency in marketing automation tools, CRM systems, and analytics platforms.
  • Creative thinker with the ability to generate innovative ideas for customer engagement.
  • Self-motivated and results-oriented, with a demonstrated track record of achieving targets.

    Why Idalko:

    At Idalko, we offer a dynamic work environment that fosters creativity, growth, and collaboration. As part of our team, you’ll have the opportunity to shape the customer success journey, contribute to our strategic initiatives, and make a real impact on our customers’ experiences.
    If you’re ready to take your marketing career to the next level and join a company that values innovation and customer satisfaction, we encourage you to apply! To apply, please submit your resume and a compelling cover letter detailing your relevant experience and why you’re a great fit for this role.
    We look forward to hearing from you!