Level 2 Support Engineer

LOCATION: Lviv, UA  COMMITMENT: Full-time  DESIRED START: Immediately

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THE ROLE

As a Support Engineer, you’ll be part of a team of highly skilled technical professionals whose primary responsibility is to deliver top-quality products and world-class support. You will provide technical expertise while collaborating with support staff, engineers, managers to deliver service excellence and execute on strategic and tactical goals.
The ideal candidate will be a self-starter, creative problem solver, and committed team player. The candidate will have a passion for driving efficient and effective technical support operations, defining and solving problems, and exhibit a strong customer-focused attitude.

Requirements:

  • 2-3 years of experience in IT, Service Desk/Help Desk/Enterprise/Datacenter software support;
  • Understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC);
  • Experience in using issue trackers;
  • English B2 and higher (written and spoken);
  • Effective troubleshooting skills and experience;
  • Demonstrated ability to analyze log information, packet captures, security alerts, and artifacts;
  • Effective written and oral communication, ability to communicate technical concepts in a clear and concise manner;
  • Experience with live customer communications: call, live demo;

Would be a plus:

  • Experience in using Atlassian Software(JIRA/Confluence);
  • Experience with a live chat app;

We offer:

We care about your career!

  • Through 1-0-1 and more formal performance reviews, we work with you to identify how you like to achieve your long-term professional goals;
  • We believe in continuous learning and we cover for professional training, conferences, and workshops;
  • Flexible schedule;
  • Direct communication with Management and possibility to influence processes, you will be heard;
  • Health insurance;
  • The cozy and family-like atmosphere of the small European product company;