Level 2 Support Engineer

LOCATION: Lviv, UA  COMMITMENT: Full-time  DESIRED START: Immediately

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THE ROLE

As a Support Engineer, you’ll be part of a team of highly skilled technical professionals whose primary responsibilities to deliver top quality products and world-class support. You will provide technical expertise while collaborating with support staff, engineers, managers to deliver service excellence and execute on strategic and tactical goals.
The ideal candidate will be a self-starter, creative problem solver, and a committed team player. The candidate will have a passion for driving efficient and effective technical support operations, defining and solving problems, and exhibit a strong customer-focused attitude.

Requirements:

— 2-3 years of experience in IT, Service Desk/Help Desk/Enterprise/Datacenter software support;
— Understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC);
— Experience in using issue trackers;
— English B2 and higher (written and spoken);
— Experience with relational databases (MS SQL, MySQL, Oracle);
— Effective troubleshooting skills and experience;
— Demonstrated ability to analyze log information, packet captures, security alerts, and artifacts;
— Effective written and oral communication, ability to communicate technical concepts in a clear and concise manner;
— Experience with live customer communications: call, live demo;

Would be a plus:

— Experience in using Atlassian Software(JIRA/Confluence);
— Experience with a live chat app;
— Experience with NoSQL databases such as MongoDB;
— Ability to read Java/Groovy scripts;

We offer:

  • We care about your career!

    — Through 1-0-1 and more formal performance reviews, we work with you to identify how you like to achieve your long-term professional goals;
    — We believe in continuous learning and we cover for professional training, conferences, and workshops;
    — Flexible schedule with a possibility to work from home if needed;
    — Direct communication with Management and possibility to influence processes, you will be heard;
    — Ability to travel between our offices at the company expense;
    — Health insurance;
    — Fully equipped workplace in a comfortable office in the city center;
    — Free lunch every Thursday;
    — The cozy and family-like atmosphere of the small European product company;

    And, of course (after the quarantine), fun Team Events, unlimited cookies, coffee, tea, fruits, sandwiches and much more — classical set of goodies at the office 🙂