Atlassian Service Request Management Essentials


What you will learn in this course

  • How to set up a knowledge base for customer self-service
  • How to automate common tasks to streamline the request process
  • Best practices to reduce requests and improve your request process

What you need to succeed this course

  • Managing Jira Service Projects¬†like queues, request types, SLAs, automation, and the customer portal.

Additional Information

  • 10 Participants virtual - on site
  • Project Managers, Developers
  • 4 hours
  • Intermediate
  • Cloud
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