Managing Jira service projects
What you will learn in this course
- Create a service project.
- Set up request types for your customers.
- Create queues for your service team.
- Create Service Level Agreements (SLAs).
- Use a Confluence knowledge base.
- Brand your customer portal and global help desk.
- Add your team, customers and other Jira users to your services project.
- Automate repetitive tasks in your service project.
What you need to succeed this course
- If you're solely responsible for setting up a service project, there are no prerequisites.
- If you're also responsible for setting up Jira company-wide, you should have completed Jira Administration or equivalent experience.
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