Managing Jira service projects


What you will learn in this course

  • Create a service project.
  • Set up request types for your customers.
  • Create queues for your service team.
  • Create Service Level Agreements (SLAs).
  • Use a Confluence knowledge base.
  • Brand your customer portal and global help desk.
  • Add your team, customers and other Jira users to your services project.
  • Automate repetitive tasks in your service project.

What you need to succeed this course

  • If you're solely responsible for setting up a service project, there are no prerequisites.
  • If you're also responsible for setting up Jira company-wide, you should have completed Jira Administration or equivalent experience.

Additional Information

  • 10 Participants virtual - on site
  • Administrators, Customer Service Managers, IT Managers
  • 7 hours
  • Intermediate
  • Cloud, Data Center, Server
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